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Nowt wrong with a bit of fun - that's how we see it at "Binary Dreams", and especially so with this format. However, the fictional character Chantal does not act a little obtuse just for amusement's sake. She wants to draw out the experts on the phone and show everybody: You don't have to be embarrassed if you're not blessed with IT know-how. That's what the pros are here for - and as it turns out, they're always happy to help competently, no matter how much you try to drive them into despair.