New platform improves customer experience

After a conversation over a cup of coffee, Trivadis developed a central engineering platform for Endress+Hauser. It enables the company to improve the customer experience and at the same time save a significant amount of money.

In Short

CHALLENGE

The lack of connection and communication between the various applications makes the ordering process and working with the previous platform difficult.

SOLUTION

Implementation of a new central engineering platform with integration of SAP and other applications.

BENEFIT

Easier ordering and user-friendly operation for employees.

Our solution

Endress+Hauser is active in the field of measurement and automation technology. Within the group, Endress+Hauser InfoServe acts as an IT service provider. Based on several trainings, a successful cooperation developed between Endress+Hauser and Trivadis. It has already brought forth a device configurator with the permanent involvement of Trivadis as well as a new online shop, also with follow-up orders. The latest project in cooperation with Trivadis is a central engineering platform.

Project launched over a cup of coffee

Trivadis had already made a name for itself at Endress+Hauser through previous projects their successful implementation. Over a cup of coffee, a consultant from Trivadis was approached about the possibility of architectural consulting. Specifically, the request was to re-implement an engineering platform that is used to prepare offers for customers. The customer offers involve measuring devices for process technology, whereby all Endress+Hauser engineering tools had to be able to interact on the new platform. The central engineering platform was also supposed to serve as an interface between the company’s commercial applications and the applications for the individual design of the various measuring devices. Other requirements with respect to the platform included user-friendliness and ease of use, fast offer preparation and verification, and simpler offer revision.

“The new platform enhances the customer experience and brings significant savings”

After consultation, the team from Trivadis successfully implemented a proof of concept and then built a prototype of the central engineering platform. Endress+Hauser was impressed with the results and entrusted Trivadis with the realisation of the platform. After the implementation of the prototype, interfaces were adjusted and expanded. In this step, SAP and other Endress+Hauser applications were connected for the selection, dimensioning and configuration of measuring devices as well as Salesforce. In addition, Trivadis also established communication with these applications using an overarching specified XML format.

The application supports our employees and customers in all aspects of ordering, engineering and operating processes in the procurement of measuring devices in process technology. The improvements afforded by the new platform allow the Endress+Hauser group to enhance the customer experience in the long term and make significant annual savings.

Stefan Zimmermann, Project Manager, Endress+Hauser InfoServe

Significantly improved ordering, engineering and operating processes

The successful integration of the various applications has significantly improved the ordering, engineering and operating processes for the procurement of measuring devices in process technology. As a result, Endress+Hauser’s customers can now place their orders more easily and employees can work more efficiently and in a more user-friendly manner. No wonder, the central engineering platform has been widely accepted by customers and employees alike.

About Endress+Hauser

Endress+Hauser is a leading global provider of measurement and automation technology for processes and the laboratory. Endress+Hauser devices, solutions and services are used in many industries. Customers gain valuable knowledge from their applications. This way, they can improve their products, work efficiently and at the same time protect people and the environment.

Technologies used

Java
GWT
HTML & CSS
IntelliJ
Git
Maven

Spring Framework
JPA
Liquibase
Apache Tomcat
Jetty PostgreSQL
Sonatype Nexus

Atlassian Bamboo
Elastic Stack
HP ALM
REST