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Customer Story

Extensive added value thanks to managed services

Trivadis is responsible for a significant portion of the operation, support and maintenance work for more than 50 database instances at Burckhardt Compression Holding AG.

In Short

CHALLENGE

Design and continuous adaptation of database systems to changing business requirements.

SOLUTION

Modular Service-Level-Agreement model optimised for individual requirements.

BENEFIT

Less strain on the IT organisation, reduction in operating costs, fewer critical failures.

Our solution

With leading technology, high-quality components and a full range of services, Burckhardt Compression supports its customers around the world in their efforts to minimise the life-cycle costs of their reciprocating compressor systems. The design and continuous adaptation of database systems in line with changing business requirements calls for long-standing, in-depth expertise. Burckhardt Compression found this in Trivadis and in 2012 commissioned the IT service provider with various projects in the Oracle and Microsoft SQL database environment. This collaboration resulted in a long-standing partnership in which Trivadis assumes a significant portion of the tasks for the operation, support and maintenance of more than 50 database instances.

Less strain on IT and a lower total cost of ownership

Trivadis ensures the smooth operation of more than 50 database instances of various criticality levels on the basis of a flexible SLA. For critical systems, support is provided on a 24/7 basis, while less critical systems are dealt with during office hours. Continuous monitoring of the systems enables problems to be detected early and critical events to be prevented. A support and maintenance team tailored to the customer not only ensures the completion of event-driven tasks but also the continuous optimisation of the database systems. This greatly eases the strain on the Burckhardt Compression’s IT organisation and significantly reduces the total cost of ownership (TCO).

With Trivadis as a managed services partner, we ensure the smooth operation and further development of our database systems. As a result, we are not only able to reduce costs, but also significantly relieve the strain on our company’s IT organisation.

Christian Hähni, CIO, Burckhardt Compression Holding AG

Individual database system with a high level of service

Alongside Trivadis’ specialist and service expertise, the modular SLA model that can be optimised for individual requirements forms the basis for successful cooperation. As part of this SLA, Trivadis has been ensuring the operation of the database systems (Oracle and Microsoft SQL) in line with the business criticality of the applications for a number of years.

ABOUT BURCKHARDT COMPRESSION

Burckhardt Compression is the global market leader in reciprocating compressor systems. The company is the only manufacturer and service provider to offer a complete range of reciprocating compressor technologies and services. The customer-specific compressor systems are used in the areas of oil and gas production, gas transport and storage, refineries, chemicals and petrochemicals as well as industrial gas applications.

Technology used

  • Oracle and MS-SQL databases

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