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Enterprise business communication – the "last mile"

Guaranteeing effective communication in the last mile leading to the end customer is the main challenge faced by Business Communication (BC). Trivadis has long and extensive experience of this area.

Enterprises produce numerous documents on a daily basis and send them in different formats via various channels to customers, suppliers and other recipients. In order to manage this flood of information from a content, technology and location perspective, the data must be processed to meet the user's needs and transmitted in the required form. At the same time, the variable transaction costs must be reduced.

Enterprise Business Communication helps to optimize the exchange of information with the company and in customer communications. It also contributes to reducing the complexity of the required IT infrastructure.

Document analysis brings added value

Enterprises in the process of migrating, re-engineering or replacing their core systems must revise their entire corporate documentation and adapt it to the new system. Trivadis has developed the Trivadis Document Object Model (TDOM) for document analysis. It provides a structured analysis of documents with a focus on reusability.

If companies choose this option, they are often faced with the challenge of evaluating and developing a new service. The SOA-based Trivadis Enterprise Document Service (TEDS) provides a ready-made solution. TEDS has been developed around a central enterprise service bus (ESB) and manages the services needed for document creation. In this context the output processes are also an important element. Trivadis analyzes and describes these processes using a flexible, state-of-the-art solution based on UML or BPEL. This allows factors such as traceability and process monitoring to be incorporated.

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